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I had a good experience with this company. Susie was a helpful sales representative. Prices were good, and the books were packed very well, so they arrived in good condition. The glossy cover turned out beautifully, and the paper stock used was really nice. The only thing is that the quality doesn't quite match up with some North American books (for example, if a copy is left in a hot car on a somewhat humid day, the pages can warp/curl), but considering the lower price, that could be expected. Overall, I'm happy with the product I got. Be prepared to wait for 2 months from submitting the final file to receiving it if shipping by sea, but there's also the option of getting part of the order ahead of time if you pay more for airmail (be prepared to pay courier fees on the airmail packages). Also, getting a sample of my product before ordering the full batch was well worth the couple of weeks it took for it to arrive by air.